Recently, Guangzhou Fuda Cancer Hospital received a special letter from Nigeria. The author was Dr. Dili Ezughah, Executive Secretary/CEO of the Nigerian Press Council. In sincere and dignified words, he recounted his personal medical check-up experience at Guangzhou Fuda Cancer Hospital during his visit to China, expressing heartfelt appreciation for Dr. Huang Yanli from the Outpatient Internal Medicine Department and the entire medical team—whose professionalism and humanistic warmth left a lasting impression on him.
During that visit, Mr. Ezughah came to Fuda Hospital accompanied by a friend due to abdominal pain. As a foreign visitor who did not speak Mandarin, the unfamiliar hospital environment and language barrier could have easily made this medical visit filled with anxiety and uncertainty. However, Dr. Huang Yanli, who attended to him, did not allow language to become a barrier between doctor and patient.
With the assistance of Ou Juanling, a translator from the hospital’s International Affairs Department, Dr. Huang listened patiently, inquired thoroughly, and clearly explained every examination step and procedure to the patient. Even more moving was that she also used a mobile translation app to translate key medical information line by line into English, ensuring Mr. Ezughah could fully understand. He took photos of those translated screens one by one—saying he wanted to share them on his blog so more people would know that seeking medical care in China is a warm and reassuring experience.
To ensure language remained no obstacle throughout the visit, outpatient nurse Xie Mei stayed by his side the entire time. From guiding him between departments to reminding him of every single precaution, she provided attentive, all-around care until all examinations were successfully completed.
"Her approach reflected an admirable understanding that medicine is not only about diagnosis and treatment, but also about the dignity, fears, concerns, and humanity of the person receiving care," Mr. Ezughah wrote in his letter. Such attentiveness and patience made him feel deeply respected, sheltered, and reassured while in a foreign country.
Benevolence knows no borders, and medicine is guided by love. At Guangzhou Fuda Cancer Hospital, such stories are not unique. Upholding the core principle of "patient-centered care," the entire medical staff continuously refines service awareness and optimizes clinical workflows. Grounded in superb medical skills and colored by warm, compassionate care, every trust from afar receives the gentlest yet strongest response. This stands as the most vivid embodiment of the warmth in Chinese healthcare services.